Orders are sent out direct from Chiang Mai, Thailand after processing.
We check inventory several times a week and endeavor to prevent selling pieces that are not in stock. However, there may be times when pieces are not available in the quantities required or have gone out of stock earlier in the day and have not been co-ordinated on the website. We try to avoid this happening as much as we can, but should this occur we will either refund for the out of stock pieces, or send these pieces Registered Post in a separate parcel once they have been made, whichever option you prefer. Out of stock pieces usually take a week or two to be made, but we do not guarantee this time frame as occasionally they can take longer - we will keep you notified.