Customer Satisfaction Policy
Orders Under $700 (Excluding Custom Made Pieces)
We want you to be delighted with the silver beads you buy at our online store. If there are any that are not to your satisfaction we will replace them, or offer a refund within 14 days of you receiving them.
All we ask is that you send an email informing us that you are returning the goods and wait for us to send you our returns authorization number. You should then return them unused with a copy of the packing slip you received with the shipment.
The beads should be returned by a similar method to how they were sent i.e registered post, or international courier. We are not responsible for any pieces returned uninsured.
Shipping charges are non-refundable unless the goods are returned due to them being damaged when you received them, or the wrong goods were sent.
We will then issue a full refund once the beads are received, less our original shipping charges.
We do not charge any re-stocking Fees.
Custom Made Pieces
We will of course replace any pieces should they be damaged, but cannot offer any refunds or credit for Custom Made Pieces.
Please decide carefully and subject to approval we will happily make samples for you prior to committing to an order.
Orders Over $700
We will of course replace any pieces should they be damaged, but cannot offer any refunds or credit on orders above this amount.
Please choose carefully and subject to approval we will happily send samples of some pieces if you would like to check our quality prior to committing to an order.