Order Processing Information

Orders are sent out direct from Chiang Mai, Thailand after processing.

Processing Time :

Most products are available and this allows us to process and ship them within 2 - 4 business days from payment receipt.
Occasionally, if this order processing time is longer due to a holiday, or busy periods we will show the new processing time on the shopping cart and checkout pages.
If a model is out of stock please read our procedures below.

Inventory:

We check inventory several times a week and endeavor to prevent selling pieces that are not in stock. However, there may be times when pieces are not available in the quantities required or have gone out of stock earlier in the day and have not been co-ordinated on the website. We try to avoid this happening as much as we can, but should this occur we will either refund for the out of stock pieces, or send these pieces Registered Post in a separate parcel once they have been made, whichever option you prefer. Out of stock pieces usually take a week or two to be made, but we do not guarantee this time frame as occasionally they can take longer - we will keep you notified.